Important Shipping Notice: Update on September Orders

Dear Gymfrog Customers,

We sincerely apologize to all customers who placed orders in September 2024. Recently, we received reports that some customers were asked to pay additional delivery fees by drivers upon receiving their packages. We deeply regret this inconvenience and want to clarify that all Gymfrog products come with free shipping, and no extra delivery fees should be charged to our customers.

Issue Resolution and Logistics Upgrade

To address this matter, we have taken the following steps:

• Issue Resolved: The irregular charges have been dealt with, and we have coordinated with the previous shipping provider to ensure this does not happen again.
• Logistics Upgrade: We have partnered with a new, more reliable shipping provider. This upgrade will enhance delivery efficiency and ensure your orders are shipped securely, on time, and without any additional costs.

Important Reminder: Payment Policy

Please remember that any payment requests from third parties outside of Gymfrog should be refused. Do not make any additional payments. If you encounter such a situation, contact our customer service team immediately, and we will prioritize handling your case.

Customer Support

If your September order was affected by these shipping irregularities or if you have any concerns, please do not hesitate to reach out to our online customer service team. We are here to assist you and will offer compensation where appropriate.

Thank you for your patience and support! Your satisfaction is our top priority, and we are committed to continuously improving your shopping experience.

Gymfrog Customer Service Team