Dear Gymfrog Family,
Parts of the United States are currently experiencing severe winter weather, including extreme cold, snowstorms, and icy conditions. These weather systems are affecting transportation networks across multiple regions, leading to flight cancellations, road disruptions, and strain on postal and carrier services. As a result, some shipments may experience delays beyond normal delivery timelines.
What This Means for Your Order
Processing & Transit Delays
Orders shipping through affected areas may move more slowly as carriers adjust routes and prioritize safety. Delivery scans and tracking updates may also take longer than usual to refresh.
Carrier Network Disruptions
Major logistics providers and postal services have issued service alerts due to the storm’s impact on regional hubs and ground transportation. These conditions can change quickly depending on local weather developments.
Our Commitment to You
Your order matters to us — and so does the safety of the people handling it.
Our fulfillment and customer support teams are actively monitoring weather and carrier updates. We are working closely with our logistics partners to ship orders as quickly and safely as possible and to minimize disruptions wherever we can.
If your delivery is delayed, please know:
💙 We understand how important your equipment is to your routine and goals
💙 We are doing everything possible behind the scenes to keep orders moving
💙 Our support team is here to help with tracking questions or concerns
What You Can Do
If you are placing a new order, we recommend allowing extra time for delivery while the weather situation stabilizes. For existing orders, please continue to monitor your tracking link for the latest updates.
We truly appreciate your patience, understanding, and kindness during this time. Weather events like these affect many communities, and we are grateful to serve customers who show such support and flexibility.
If you need assistance, our customer service team is always here for you.
Stay warm and safe,
The Gymfrog Team



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