Pilates Product Warranty Policy – Gymfrog Limited Warranty Coverage
At Gymfrog , we are committed to delivering durable, high-quality Pilates equipment. To ensure your peace of mind, we provide the following warranty coverage for all products purchased directly from gymfrog.com:
Warranty Coverage
- Main Frame: 2-year limited warranty covering defects in materials and workmanship under normal residential use.
- Parts & Accessories: 1-year limited warranty covering moving parts, springs, upholstery, and accessories.
- During the warranty period, Gymfrog , at its discretion, will : Repair the defective part, or Replace the product (or part thereof) with a new or refurbished equivalent — at no charge to you.
Exclusions
This warranty does not cover:
- Normal wear and tear (e.g., scratches, fading, dents)
- Cosmetic damage that does not affect performance
- Damage due to misuse, abuse, accidents, or improper storage
- Improper assembly, unauthorized modifications, or repairs by non-approved technicians
- Commercial or studio use (unless explicitly stated in the purchase agreement)
How to Obtain Service
- Contact us at service@gymfrog .com within the warranty period.
- Provide proof of purchase (order number or invoice).
- Return the defective part or product if requested for inspection.
Limitation of Liability
Gymfrog shall not be liable for incidental or consequential damages, including lost profits or business interruptions, arising from the use or inability to use the product.
Contact Us
📧 Email: service@gymfrog .com
📞 Phone: +1 (848) 878-9434