1. Refund Policy Scope This refund policy applies to all users who purchase products through the website. Users who require a refund after purchasing a product must comply with the provisions of this refund policy.

1.2 Refund Application Conditions Users may apply for a refund under the following conditions:

1. The product has quality issues upon receipt;
2. The product is damaged during transportation;
3. The user needs to return or exchange the product for personal reasons.

1.3 Refund Application Time Users can apply for a refund within 10 working days after receiving the product. Failure to do so will be deemed as automatically waiving the right to a refund.

2. Refund Process 2.1 Refund Application After meeting the refund conditions, users can submit a refund application on the website. Users are required to provide relevant information such as order number, product name, reason for refund, and cooperate by providing photos or videos of the product as evidence.

2.2 Refund Review After receiving the user's refund application, the website will conduct a review. Upon approval, users will be asked by the website customer service to return the product to the designated address and provide the return courier number and logistics information.

2.3 Refund Processing After receiving the returned product from the user, we will conduct an inspection. After confirming that the product meets the refund conditions, the refund amount will be returned to the user's original payment account within 7 working days.

3. Handling Special Cases 3.1 Product Quality Issues If users discover quality issues or discrepancies with the description after receiving the product, they can apply for a refund. After verification, we will issue a full refund and bear the relevant postage.

3.2 Product Transportation Damage If users discover product damage during transportation, they can apply for a refund. After verification, we will issue a full refund and bear the relevant postage.

3.3 User's Personal Reasons for Return or Exchange If users need to return or exchange the product for personal reasons, they must apply for a refund within 10 working days after receiving the product. After verification, we will decide whether to approve the refund based on the specific circumstances. If the refund is approved and the product meets the refund conditions, we will refund the original payment amount to the user and the user will bear the relevant postage.

4. Supplementary Information 4.1 Some Products Are Not Eligible for Refund Some products are considered special items, such as custom-made or personalized products, and are not eligible for a refund once purchased. Users are advised to carefully check the product information before making a purchase.

4.2 Allocation of Refund Amount We will determine the allocation of refund amounts based on the actual situation. In cases of product quality issues or transportation damage, we will issue a full refund and bear the relevant postage. For cases where users need to return or exchange products for personal reasons, the user will bear the relevant postage.