Shipping Protection
Tax included. Shipping calculated at checkout
1. Free Shipping
We offer free shipping for large products. Curbside delivery is available. Please refer to our shipping policy for more details.
2. 30-Day Refund Policy
We provide a 30-day return policy. For more information, please refer to our refund policy and return policy.
3. 2-Year Warranty
Our products come with a 2-year warranty. This warranty covers non-artificial damage and natural functional issues. For more details, please review our warranty service.
4. Damaged Package Support
If your package arrives damaged, please sign for the delivery first and contact us with photos. We will assist you with the shipping insurance claim and arrange a suitable solution. Please refer to our Damaged Package Delivery Guide for more details.
Protect your order against loss, damage, delivery issues, and delays. XCOTTON shipping protection gives you peace of mind from checkout to delivery.
Coverage
Loss Coverage
- Domestic orders: Not delivered within 30 days after shipment
- International orders: Not delivered within 60 days after shipment
- Marked delivered but not received (with valid proof)
Compensation: Replacement or refund up to the original purchase value.
Damage Coverage
If your item arrives damaged during transit, you are eligible for a replacement or refund.
Mis-delivery
If the package is delivered to the wrong address, we will cover the cost to correct the issue (subject to approval).
Delay Compensation
If your order is not delivered within the expected timeframe, you may receive compensation of up to $5 per order.
How to File a Claim
Please contact the XCOTTON Resolution Center or email:
Claim Timeframe
- All claims must be submitted within 90 days of the order date
- Lost (not delivered): within 90 days
- Delivered but not received: within 7 days
- Damage: within 7 days after delivery
- Delay: within 90 days
Cancellation
- Before shipment: protection can be canceled and refunded
- After shipment: protection cannot be canceled
Important Note
Shipping protection is optional and available only after adding items to your cart.
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